Some exercises ask you to highlight, select, or drag text. These interactions can occasionally fail due to browser compatibility, browser extensions, or device limitations (especially on mobile devices).
A quick tip first: when highlighting a phrase, try not to include the period at the end of the sentence. Leaving the period out often resolves the issue right away.
If that doesn't work, try these steps:
- Refresh the page and try the interaction again.
- Switch to a supported, up-to-date browser (we recommend Chrome).
- Disable browser extensions such as ad blockers or privacy tools, which can interfere with interactive elements.
Please note: there's no need to clear your browser cache for this issue. A standard refresh is enough, and it won't affect your exercise history.
If highlighting or drag-and-drop still isn't working, contact Section Support at help@sectionai.com with the course and exercise name and the device and browser you're using.
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