A video won't load, or it just shows a black screen

For the best viewing experience, please access Section Coach using an up-to-date Chrome or Firefox browser. If you don't have either installed, you can download Chrome here or Firefox here.

If you're already on Chrome or Firefox and a video still won't load, try the following:

• Confirm your device is connected to the internet (Wi-Fi or mobile data).
• Make sure your browser is updated to the latest version.
• Clear your browser's cache and cookies. Here are instructions for any browser.
• Disable any ad blockers.
• Disable any VPNs.
• If you're on a work laptop, try a personal device — corporate security or network settings can sometimes block video streaming.

If you still need help after trying these steps, please contact Section Support at help@sectionai.com and include:

• The error message you're seeing (if any).
• The course and the specific video you're trying to access.
• The troubleshooting steps you've already tried.
• The browser you're using (Chrome or Firefox).
• A screenshot of the error, if possible.